Qlaressa CRM (b2b)

Industry

B2B, Customer Service

Role

Completion Year

2023

Scope

Web App Design

Mobile App Design

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Introduction

Qlaressa CRM is a B2B customer relationship management platform designed to help businesses improve customer support and ticket resolution through efficient data handling. Built for web and mobile responsiveness, Qlaressa equips customer service teams with powerful tools to manage interactions, streamline communication, and gain actionable insights, all in one unified platform. It’s ideal for companies looking to boost satisfaction and increase operational efficiency.

Empower businesses and customer service agents to manage and resolve customer inquiries faster, smarter, and with greater consistency. The primary objective was to simplify the ticketing process, reduce response time, and give teams a complete view of their customer data, resulting in increased customer satisfaction and ultimately, business revenue growth.

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The Approach

The Challenge

Data from multiple sources
Businesses struggle to consolidate customer data scattered across multiple platforms, hindering a comprehensive understanding of customer behavior.
Inefficient customer support
Coordinating communication across various channels is cumbersome, resulting in delayed responses, missed opportunities, and frustrated customers.
Inadequate analytics tracking
The lack of advanced analytics and reporting capabilities hinders the ability to derive meaningful insights from customer data, impacting strategic decision-making.

How We Solved It

Unified data management
Qlaressa consolidates customer data from various touchpoints, providing a unified view that empowers teams to understand customer behavior comprehensively.
Omni-channel communication
Seamlessly manage customer interactions across email, chat, social media, and more, ensuring timely responses and consistent communication.
Real-time analytics and insights
With Qlaressa's robust analytics and reporting tools, teams can gain actionable insights to make informed decisions and drive business growth.

Outcomes & Analytics

Web and Mobile-Responsive Design

The Qlaressa web app is fully responsive and optimized for mobile use, ensuring that customer service agents can manage tickets and communication efficiently across all device types.